Branding themes vs product brands

Two different things in RepairStep are called "brand". They're set up in different places and do different jobs.

Branding theme — what customers see

A theme is how a repair looks to the customer — logo, colours, customer-portal styling, and the Display Name that appears on tracking pages and emails. If you present to customers under more than one brand, set up a theme for each — multiple brands, one business.

Set up themes in Settings → Branding. Each repair is tagged with a theme when it's created, and the customer portal renders that theme. Only the repair owner sets the theme — for forwarded repairs the customer always sees the owner's theme.

Product brand — who made the product

A product brand is the manufacturer of the product being repaired (Apple, Samsung, Dyson, etc.). It's used by:

• Warranty rules — most-specific-match on the brand + category combination.
• Routing — each product brand can have a default supplier (or be flagged as in-house), so picking the brand at intake suggests where the repair should go.
• Manufacturer claims — the claim is sent to the manufacturer configured against the brand.

Set up product brands in Products → Brands.

Why they're separate

A repair's theme (what the customer sees) is independent of the product's brand (what the product is). A store with a single theme can repair products from any manufacturer.