Help center

Capabilities and roles

How in-house, forward-only and hybrid roles change what you see across the app.

Creating a repair

Starting a new repair and the differences between channels.

Managing a repair

The stage slider, advancing to the next stage, taking actions, and the timeline.

Internal vs customer-facing stages

Why some stages are hidden from stores and customers, and how to mark a stage internal.

Forwarding to a supplier

When a repair goes to a linked or external supplier, and why sharing is a handshake.

Forwarding to a supplier

When a repair goes to a linked or external supplier, and why sharing is a handshake.

Partners — stores, suppliers, and your profile

Stores you invite, suppliers you add, and the public repair profile partner stores see.

Sending a claim to your supplier

Drafting a claim, the status lifecycle, and when it counts as submitted.

Product registrations

Public registration form per brand, with the fields you choose to collect.

Demo Stock

Track demo units, print QR stickers, and keep a loan history per unit.

Branding themes vs product brands

Two different things sharing the word 'brand'. How to think about them.

Internal vs customer-facing stages

Why some stages are hidden from stores and customers, and how to mark a stage internal.

Email templates and saved replies

System templates that fire per stage, and saved replies for the emails you send often.

Intake channels

How the repair came in (email, phone, walk-in) and how channels appear in reporting.

Forms vs products vs categories

Which settings page does what, and how they fit together at intake.

Warranty rules

How warranty is decided per repair, and why it lives in one place.

What the customer sees

The customer tracking page — what's visible and what isn't, plus the Customer view preview.