Track every repair.Update every customer.
RepairStep is repair-management software for distributors, handling repairs on the products they distribute, and stores who send products off to be fixed. One screen for every repair, automated customer updates, and one place to keep track of every repair. Replaces email threads, spreadsheets, and post-it notes.
Free to start. No credit card required.
Repair #1027
Bose headphones — replacement earpad
Submitted
Received
Diagnosed
Repairing
Shipped
Complete
Customer
Sarah M.
Store
Audio Hub CT
Warranty
In warranty
ETA
2 days
The problem
Managing repairs is messy.
Lost in emails and spreadsheets
Repair details live in emails, spreadsheets and scribbled notes. Nobody really knows where anything is.
Customer calls can be tricky
Every repair turns into multiple calls. Each call is a scramble to find out what's happening.
Profits slipping through the cracks
Warranty refunds you should be claiming back from suppliers. Invoices you never send. Courier costs you never charge for.
For the messy reality of managing repairs.
See everything
Every detail of every repair, in one place
Open any repair and see the whole story: customer, product, fault, photos, invoices, every email sent and every status change. No more hunting through emails, spreadsheets and scribbled notes.
Customers stop chasing you
Every stage change auto-emails the customer with a link to their own tracking page: status, progress and your latest notes. Your team saves hours of update calls, and customers always know where things stand.
Inside a repair record
Everything lives on the repair itself.
Customer details, fault notes, photos, emails, invoices and the full activity log. All on one page. Here’s what’s on every repair record.
Repair #1027
Bose headphones — replacement earpad
Customer
Sarah M.
Store
Audio Hub CT
Warranty
In warranty
Days in
3 days
At a glance
Open any repair to see customer, product, status, warranty, repair notes and customer communications. No more juggling emails, spreadsheets or scribbled notes to find out where things stand.
Actions
Send email
Auto-attach to repair
Make a repair note
Internal only
Set a task
Follow up on payment
Upload photo
From phone or computer
Reply to message
From the customer
Every action, one place
Send an email, make a repair note, set a task, attach a photo, reply to a customer message. Every action lives on the repair itself.
Activity log
Stage: Submitted → Received
Today, 9:00 AM
Note: "Cracked left earpad"
Today, 10:15 AM
3 photos uploaded
Today, 11:30 AM
Email sent to customer
Today, 2:15 PM
Stage: Diagnosed → Repairing
Today, 3:00 PM
The full story
Every status change, email sent, reply received, photo uploaded and note added. All logged automatically.
What the customer sees
Customers get their own tracking page.
Every stage change auto-emails the customer a link to their tracking page: status, progress, repair notes and a way to reply if they have a question. Customers stay updated without anyone having to send anything.
What Sarah sees
Your Bose headphones — repair update
Submitted
Received
Diagnosed
Repairing
Shipped
Complete
Latest update from Audio Hub
“Replacement earpad arrives tomorrow. We’ll have it back to you in 2-3 days.”
— Pieter, Audio Hub
Sarah replied
“Thanks! Will I get a notification when it’s ready to collect?”
2 hours ago
Make it yours
Built around your business
Stages, repair forms, email templates and branding all get configured once to match how your business operates. Your team gets a system that fits them, instead of one they have to work around.
Insights you can act on
See what's in for repair right now, what's still outstanding and how this week is shaping up. Over time, the deeper patterns surface too: top failing products, stuck stages, slow suppliers and turnaround trends.
Some questions don't need a repair
Not every customer question is a repair. RepairStep has a dedicated query system that catches pre-repair questions, lets you respond with photos, notes or a quick fix, and only escalates to a real repair when the product actually needs to come in.
Who it’s for
For distributors and stores
RepairStep is built for distributors who fix products, and stores who send products back to their supplier for repair. And for businesses that do a bit of both.
For distributors
RepairStep is your operating system — repair capture, stage pipeline, customer updates, and a complete repair file of every product in for repair.
- Your repair stages, your workflow — including private ones only your team sees
- Send manufacturer claims with photos, notes and serials attached
- Automated emails and a tracking page customers can use anytime — across every brand you run