Email templates and saved replies
System templates that fire per stage, and saved replies for the emails you send often.
Your email templates live under Settings → Emails. They're the emails your customers (and suppliers, for stores) receive as a repair moves through your pipeline — drop-off confirmations, status updates, ready-for-collection, and the rest.
System templates — one per stage
These are the templates the system fires when you advance a repair to a new stage. Open one to edit the wording, then save — the live preview shows exactly what your customer will see.
Leave the {{variables}} in place when editing — they fill in with the customer's actual name, repair number, and so on when the email is sent.
Saved replies — the emails you send often
Find yourself sending the same email more than once? Save it as a saved reply and you'll never have to retype it. Saved replies are available from the + Action button on a repair, alongside the system actions.
Two pipelines, two sets of templates (hybrid)
Hybrid orgs see a pipeline switcher at the top of the page. In-house repairs and forwarded repairs each have their own templates — edits to one pipeline don't touch the other. Switch between them with the tab strip.