Terms of Service

These Terms of Service (the “Terms”) are an agreement between you (“you” or the “Customer”) and RepairStep (“RepairStep”, “we”, “our” or “us”) governing your use of the RepairStep repair-management software service and any related websites and APIs (together, the “Service”).

By creating an account, paying for a subscription, or otherwise using the Service, you agree to these Terms. If you’re agreeing on behalf of a company or other organisation, you confirm that you have authority to bind that entity, and “you” means that entity.

RepairStep is a hosted software product for managing repairs — capturing repairs, routing them to suppliers, keeping customers informed, and tracking the work end to end. The exact feature set may change over time as we improve the product.

We’ll make reasonable efforts to keep the Service available, but we don’t guarantee uninterrupted access. We may schedule maintenance, change features, or temporarily suspend parts of the Service when we need to.

To use most of the Service you need an account. You’re responsible for:

• Providing accurate information and keeping it up to date.
• Keeping your sign-in credentials secure and not sharing them.
• Everything that happens under your account, including actions taken by your team members.
• Promptly letting us know at info@repairstep.com if you suspect any unauthorised use.

You retain all rights in the data you put into the Service (“Customer Data”) — including repair records, customer details, photos, notes and communications. We don’t use Customer Data for marketing, advertising or AI training.

You grant us the limited rights we need to host, process, transmit and display Customer Data to provide the Service and to perform our obligations under these Terms.

How we handle Customer Data on your behalf is set out in our Data Processing Agreement, which is incorporated into these Terms by reference. Our handling of data we control directly — your account, billing, support — is set out in our Privacy Policy.

You’re responsible for the lawfulness of the Customer Data you put into the Service, including making sure you have the right notices, consents and legal bases in place for the individuals whose data you collect.

The Service lets you connect to other organizations using RepairStep and share Customer Data with them (for example, forwarding a repair to a supplier, or letting a connected store see updates on a repair you’re handling). You may also share data with off-platform recipients through magic links. Connecting and sharing is your choice and your instruction to us. The receiving organization holds what you share as an independent controller. You’re responsible for having the lawful basis to share and for any notices you owe to data subjects. See the DPA for more detail.

When using the Service you agree not to:

• Break any applicable law or regulation.
• Send spam, phishing emails or other unsolicited communications.
• Scrape, reverse engineer, decompile, or attempt to extract the source code of the Service, except where the law expressly permits.
• Resell or sublicense access to the Service to anyone outside your organisation without our written agreement.
• Upload viruses, malware, or anything else designed to harm or interfere with systems or other users.
• Use the Service to store or distribute content that infringes someone else’s rights or is otherwise unlawful.
• Abuse, harass or impersonate any other person via the Service.
• Overload, probe or otherwise interfere with the Service (for example, denial-of-service attacks, automated requests beyond normal use, or attempts to gain unauthorised access).

Fees, billing frequency and any applicable taxes are set out in your subscription order or on the in-product billing page. Unless stated otherwise, fees are charged in advance and are non-refundable.

If a payment fails or is reversed we may, after reasonable notice, suspend or terminate your access until the balance is settled. We may change our pricing on at least 30 days’ notice; changes take effect at your next renewal.

We may offer free trials or beta access to certain features at our discretion. Free trials end when the stated trial period ends or at any time at our discretion. Beta features are provided “as is” and without warranties; they may be changed or removed at any time.

You can cancel your subscription at any time from inside the product or by emailing info@repairstep.com. Cancellation takes effect at the end of your current paid period, and we don’t automatically issue refunds for unused time.

We may suspend or terminate your access if you materially breach these Terms, if your payment fails, or if we’re required to by law. Where reasonably practical we’ll give you notice and an opportunity to fix the problem before terminating.

On termination, your right to use the Service ends. You can export Customer Data using the in-product tools before termination. We’ll handle remaining Customer Data as described in the DPA.

The Service, including the software, design, content (excluding Customer Data) and our trademarks, is owned by RepairStep or its licensors. Nothing in these Terms transfers any of those rights to you.

We grant you a limited, non-exclusive, non-transferable right to use the Service in accordance with these Terms for the duration of your subscription.

If you send us suggestions, ideas or feedback about the Service, you grant us a perpetual, royalty-free licence to use them however we want, without obligation to you. We won’t identify you publicly as the source of feedback without your permission.

We provide the Service with reasonable care and skill. Beyond that, and to the maximum extent permitted by law, the Service is provided “as is” and “as available”, without warranties of any kind — whether express or implied — including merchantability, fitness for a particular purpose, or non-infringement.

We don’t commit to any specific uptime or performance level in these Terms. Service Level Agreements, where offered, are set out separately in a written SLA.

To the maximum extent permitted by law, neither party will be liable to the other for any indirect, incidental, consequential, special or punitive damages — including loss of profits, loss of revenue, loss of goodwill or loss of data — even if advised of the possibility.

Each party’s total aggregate liability arising out of or relating to these Terms is capped at the total fees you paid us for the Service in the 12 months immediately preceding the event that gave rise to the liability.

Nothing in these Terms excludes or limits liability that can’t lawfully be excluded or limited — including fraud, gross negligence, or death or personal injury caused by negligence.

You’ll defend, indemnify and hold us harmless from claims, damages and costs (including reasonable legal fees) arising out of: (a) your use of the Service in breach of these Terms; (b) the Customer Data you submit; or (c) your violation of any law or third-party right in connection with the Service.

We’ll defend, indemnify and hold you harmless from third-party claims alleging that the Service, when used as permitted under these Terms, infringes that third party’s intellectual property rights. If we believe the Service may infringe, we may (at our option) modify it, obtain a licence, or terminate the affected portion of the Service and refund any pre-paid unused fees.

Each party may receive non-public information from the other that is identified as confidential or that should reasonably be understood as confidential (“Confidential Information”). Each party will use the other’s Confidential Information only as needed to perform under these Terms and will protect it with at least the same care it uses for its own confidential information.

These obligations don’t apply to information that becomes public through no fault of the receiving party, is already known without confidentiality obligations, is independently developed, or is required to be disclosed by law.

We may change the Service from time to time. We may also change these Terms. We’ll update the “Last updated” date below and, for material changes, give you reasonable advance notice (typically by email to your account contact). If you keep using the Service after the change takes effect, that means you accept the updated Terms.

We’ll send notices to the email address on your account. You can send notices to us at info@repairstep.com. Notices are considered received on the next business day after sending.

These Terms are governed by the laws of the Republic of South Africa, without regard to its conflict of laws rules. The parties submit to the exclusive jurisdiction of the courts of South Africa for any dispute arising out of or relating to these Terms.

Before starting any formal proceedings, the parties will try in good faith to resolve the dispute through direct discussion at info@repairstep.com.

• Entire agreement. These Terms, together with the DPA, Privacy Policy and any subscription order, are the entire agreement between us regarding the Service and supersede any prior agreements.
• No waiver. Failure to enforce any right isn’t a waiver of that right.
• Severability. If any part of these Terms is held unenforceable, the rest remains in effect.
• Assignment. You can’t assign these Terms without our written consent (not unreasonably withheld). We may assign them to a successor in a merger, acquisition or sale.
• Force majeure. Neither party is liable for delays or failures caused by events outside its reasonable control.
• Independent contractors. Nothing in these Terms creates an agency, partnership or employment relationship between the parties.

Questions about these Terms? Email info@repairstep.com.