Start free. Pay when you outgrow it.
You get the full product from day one. 30 free repairs to start, 5 every month — upgrade only when you need to.
Free
Try RepairStep on real repairs, no commitment.
- Start with 30 repairs to get going
- Then 5 new repairs every month
- Every feature included
- Existing repairs always accessible
- No credit card required
Pro
For growing repair operations.
- Unlimited repairs
- Every feature included
- Multi-brand theming
- Priority email support
- Cancel anytime
Enterprise
For larger operations with custom needs.
- Everything in Pro
- Volume discounts
- Dedicated account manager
- Custom integrations
- Onboarding support & SLA
When you hit your free-plan limit, new repairs pause until next month — but every repair you've already taken on stays fully accessible. Nothing gets archived, hidden or locked.
Every plan, every feature
You never pay extra for a feature.
Free and Pro share the exact same product. The only thing the paid plan unlocks is how many repairs you can take on in a month.
Every detail of every repair, at a glance
Open any repair to see customer, product, status, warranty, repair notes and customer communications.
Every action lives on the repair itself
Send an email, make a repair note, set a task, attach a photo or reply to a customer message — all in one place.
Customers stay in the loop, automatically
Every stage change auto-emails the customer a link to their tracking page — status, progress, repair notes and a way to reply if they have a question.
Built around your business
Custom stages, repair forms, email templates and branding — configured to match how you actually operate.
Insights on what's in, what's stuck and what's trending
See what's in for repair right now, what's still outstanding and how this week is shaping up.
Pre-repair queries that don't have to become repairs
A dedicated query system catches customer questions early, lets you respond with photos, notes or a quick fix, and only escalates to a real repair when the product actually needs to come in.
Common questions
Pricing, plainly answered.
- What happens when I hit my free plan limit?
- New repairs are paused until your monthly quota resets. Everything you've already taken on — repairs, photos, notes, customer details, emails — stays fully accessible. Nothing gets archived, hidden or locked.
- Can I downgrade from Pro back to Free later?
- Yes. Switch back at any time from your billing settings. Existing repairs stay accessible; only new-repair creation is gated by the Free limits going forward.
- Can I cancel Pro anytime?
- Yes — no annual contracts, no lock-in. Cancel from your billing settings and you keep Pro features until the end of your current billing period.
- Do I need a credit card to start?
- No. You can sign up, take on your first 30 repairs and explore every feature before deciding whether to upgrade.
- I'm on Shopify — how does billing work?
- If you install RepairStep via Shopify, your subscription bills through your Shopify account so you only have one invoice to track. Otherwise we bill directly via Stripe.
Try the full product, free.
See what your team's repair operation looks like inside RepairStep — then decide whether to upgrade.