A return comes back.What happens next?
Restock it, resell it as open box, repair it, or send it back to the supplier. All on one queue in RepairStep, filled automatically from your Shopify store - ready for your decision.
Free to start. No credit card required.
The returns queue
Every return, three choices.
Decide what happens to each return - RepairStep handles the processes, helping you sell it, fix it, or claim it back.
Unopened?
Back to stock
Nothing wrong with it - back on the shelf to sell as new.
Opened or used?
Grade it, resell it
Grade the unit and list it automatically on your own store at a discount. This is where the money comes back.
Faulty?
Claim it, or repair it
Send it to your supplier as a warranty claim, or book it in for repair. Either way, the whole process runs in RepairStep and the customer stays in the loop.
Connected to your store
The queue fills itself.
Process a return in Shopify and it appears here - product, order, reason and refund attached. Choose what happens next, and RepairStep manages the process from there.
Took something back over the counter, or outside Shopify’s returns flow? That works too - the queue is a head start, not a requirement.
Returns waiting for a decision
Nova Air Fryer 5.5L
#2841Changed mind - box opened
RefundedStratus Cordless Vacuum
#2836Not working on arrival
RefundedTerra Espresso Grinder
#2829Wrong colour ordered
Open box
Back on your store, automatically.
Grade the unit, set the discount, and add photos if you need to. RepairStep adds it to your store and removes it when it sells.
- Grade A to D - described in your own words
- Live on your store in one click
- Turn open box returns into sales in minutes
Open box
Aurora Stand Mixer
Box opened, unit unused. All accessories sealed. Full warranty.
On your storefront
What your customers see.
Open box offers appear on the standard product page. The discounted price draws price-conscious buyers, and the grade, description and any photos explain the condition.
A deal for a buyer who wouldn’t have paid full price, a sale you wouldn’t otherwise have made.
Aurora Stand Mixer
Condition
Open box - Grade A
Box opened, unit unused. All accessories sealed. Full warranty.
More than returns
Returns are just the start.
When a unit is faulty, a real process starts - a supplier claim or a repair - and the software running it is a full repair system, built in, not a returns feature.
Manage customer repairs
The details arrive with the repair request.
- Customers start the repair from their order - product and purchase details already attached
- The whole repair on one page: photos, notes, emails, supplier replies
- Customers watch progress on their own tracking page - no "any update?" calls
Doing the repairs yourself? See the full repair workflow →
Order #2836
DeliveredStratus Cordless Vacuum
$249Delivered 14 March · Warranty registered
Pricing
One open box sale covers it.
First 5 listings free, then $9/month
Try it on your next return - grade it, list it, see it sell.
Included on paid plans
On the Store or Distributor plan, open box listing is included at no extra cost.
Full plan details on the pricing page.
FAQ
Still have questions?
- Where do open box offers appear?
- On the normal product page - the same page your customers already visit, with the open box option shown next to buying new. Each listed unit also gets its own open box product page, created automatically.
- How do I add it to my product page?
- A once-off step: in your theme editor, add the RepairStep open box block to your product template and save. Your theme and layout stay exactly as they are.
- What about repairs - how do customers request one?
- Switch on the Request Repair button in RepairStep and customers can start a repair from their order history. Leave it off and nothing changes on your store.
- Do returns have to go through Shopify's returns flow?
- No. Returns you process in Shopify appear in the queue automatically. Anything else - a counter return, a unit from another channel - you add directly, with the same choices. The queue is a head start, not a requirement.
- What does it cost?
- The account is free - grading and managing open box stock cost nothing. Listing to your store is free for your first 5 listings, then $9 per month - and included at no extra cost on the Store and Distributor plans.
Whatever comes back, handled.
Returns sold, repairs managed - start with your next return.